How High-Tech Allowed Us to Be More High-Touch

Thu, 2017-11-16 11:40

In 2015, Grameen America reached an inflection point. As the fastest growing microfinance organization in the United States, we needed to completely overhaul our core banking system in order to keep up with our expansion and continue to scale. We approached this change with a clearly defined philosophy. We wanted to use technology not to displace the critical human relationships in our high-touch model, but instead to make the moments that we are face-to-face with our members as meaningful as possible. Switching to a cashless system would give us more time to spend counseling our members; we could focus on advancing our mission, rather than be consumed with shuffling papers.

Read the full blog, which was published by Mambu for Financial Inclusion Week, here

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